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Support and FAQ

Can I customize the keyboard shortcut?

Yes! You can set any keyboard shortcut to start the screen text capturing process. Click the TextSniper icon at the top of the screen and select Change Shortcut menu item.

Which macOS versions TextSniper support?

Currently we're supporting macOS Catalina and Big Sur

Does TextSniper support languages other than English?

Under Big Sur is supported ๐Ÿ‡บ๐Ÿ‡ธ English, ๐Ÿ‡ฉ๐Ÿ‡ช German, ๐Ÿ‡ช๐Ÿ‡ธ Spanish, ๐Ÿ‡ต๐Ÿ‡น Portuguese, ๐Ÿ‡ฎ๐Ÿ‡น Italian, ๐Ÿ‡ซ๐Ÿ‡ท French, ๐Ÿ‡จ๐Ÿ‡ณ Traditional and Simplified Chinese. Under Catalina ๐Ÿ‡บ๐Ÿ‡ธ English language only. Other Latin alphabet languages could have issues with accented character recognition.

How do I request features?

If there's a feature you'd like us to implement, we'd love to hear from you! Send our Support team an email with your request at

Who should I contact when there's a problem?

Feel free to write an email to our Support team at